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terms of service
wild activity kits
WildForLifeUK Ltd. Reserves the rights to change our terms and conditions intermittently without prior notice to you. These terms and conditions only apply to UK customers only (including the Channel Islands).
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WildForLifeUk Ltd. continually seeks to improve the quality and value of its goods and services. Whilst we take every care to ensure photographs and descriptions of our kits and services on our website and in our online shop are precise (errors & omissions, excepted) and informative, we reserve the right to change specifications or improve our products when appropriate. In the event of any substituted product not being acceptable, we will gladly issue a full refund, provided the goods in question are returned within 30 days of delivery and in their original condition.
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Placing an order (by any method) indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
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Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. These terms and conditions also cover our shop hosted on Instagram.com.
our contract with you
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When you place an order with WildForLifeUK Ltd., you are making an offer, which the company can either accept or decline. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment, or purchase order, has been received by us we will send you an email confirming that your order has been accepted to the email address you provide. Please notify us if you do not receive an email. Acceptance of your order brings into existence a legally binding contract between us. The agreement is governed by English law.
retention of the title
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All goods remain the property of WildForLifeUK Ltd. until paid for in full.
Once you have received the goods, we will not be liable for their loss or destruction and you will hold the goods at your own risk.
cancellation and returns policy
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Cancellation or returns by you
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You can cancel your order at any time up to the end of 14 working days from receipt of your order. Special orders may be subject to an administration fee. To cancel your order you must notify us in writing to WildForLifeUK ,Unit 9, Manor Farm MK16 9JS or email us info@wildforlife.co.uk.
If you have received your goods before you cancel your order then you must send the goods back to us at WildForLifeUK Unit 9, Manor Farm MK16 9JS. The item is your full responsibility until it is returned to us. We recommend, therefore, that you return your item using a delivery service that insures you of the full value of the goods. The cost of returning the item to us is entirely your responsibility. Please also enclose a copy of your invoice. Returned items must be not have been used and must be returned in their original packaging with any enclosed documentation.
Once you have notified us that you are cancelling your order, we will re-credit your account as soon as possible provided that the goods returned by you and received by us are in exactly the same condition as they were when delivered to you. If you do not return the goods delivered to you or you do not pay the costs of delivery, we shall be entitled to deduct the costs of recovering the goods from the amount that is to be re-credited to you.
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Cancellations by us
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We reserve the right to cancel the order between us if:
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We have insufficient stock to deliver the goods that you have ordered.
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We do not deliver to your area or country.
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One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
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If we do cancel your order, we will notify you by email and will re-credit your account any sum deducted by us from your credit card as soon as possible. We will not be obliged to offer an additional compensation.